Last updated: July 2026
This policy applies to Consentra, Sentinel, and KlaroShield subscriptions on klaro.services. All prices are quoted and billed in USD.
Consentra, Sentinel, and KlaroShield each offer a free tier (Consentra: up to 10,000 monthly banner impressions; Sentinel: a free readiness scan; KlaroShield: up to 10,000 requests/month). Free tiers require no payment instrument and may be used indefinitely subject to the stated usage limits. Klaro reserves the right to modify free-tier limits with 30 days' notice.
Consentra and Sentinel are billed annually in advance. Annual payments are non-refundable after the 7-day cooling-off period described in Section 4. If you cancel after the cooling-off period, your access continues until the end of the paid annual period — no partial refunds are issued for unused months. Annual subscriptions auto-renew at the end of the 12-month period unless cancelled at least 7 days before the renewal date.
Paid KlaroShield tiers above the free 10,000 requests/month are billed monthly based on request volume. Because usage is consumed as it happens, charges for a completed billing month are not refundable. You can downgrade to the free tier at any time to stop future charges — the downgrade takes effect at the start of the next billing period.
If you subscribed to a paid Consentra or Sentinel plan and have NOT meaningfully used the service (no domains configured and live, no scans run), you may request a full refund within 7 days of your first payment by emailing billing@klaro.services with your account email and reason. Refunds under this provision are processed within 7-10 business days to your original payment method.
Klaro's products are cloud-based services. Once you have meaningfully used a paid plan in a billing period — a live Consentra banner serving real traffic, a completed Sentinel scan, or KlaroShield requests processed — no refund will be issued for that billing period, other than under the cooling-off provision above.
You may cancel your subscription at any time from your account's Billing settings, or by emailing billing@klaro.services. On cancellation: - Consentra / Sentinel (annual): Access continues until the end of the paid annual period. No partial refunds. - KlaroShield (metered): Downgrades to the free tier at the start of the next billing period. - Free tiers: No cancellation required. Your data is retained for 90 days after cancellation so you can export it. After 90 days, it is archived.
Annual subscriptions auto-renew automatically via the payment method on file. You will receive an email reminder before any renewal, and you may cancel auto-renewal at any time from your account settings without affecting your current access period.
If a payment fails on the renewal date: - We will retry the payment over the following days. - You will receive email notifications for each failed attempt. - If all retries fail, your account will be downgraded to the free tier where one exists. Your data is preserved. - You may reactivate your paid plan at any time by updating your payment method.
Upgrades: Take effect immediately. Downgrades: Take effect at the start of the next billing period. You retain access to your current tier's features until then.
For billing queries, refund requests, or cancellation assistance: Email: billing@klaro.services Response time: within 2 business days